{"id":5603,"date":"2021-07-01T17:28:08","date_gmt":"2021-07-01T10:28:08","guid":{"rendered":"https:\/\/qcvn.com.vn\/?page_id=5603"},"modified":"2021-07-01T17:28:08","modified_gmt":"2021-07-01T10:28:08","slug":"information-about-trading-conditions","status":"publish","type":"page","link":"https:\/\/qcvn.com.vn\/en\/information-about-trading-conditions\/","title":{"rendered":"Information about trading conditions"},"content":{"rendered":"

Information about trading conditions:<\/span><\/strong><\/span><\/h3>\n

1) Conditions or restrictions on the supply of goods or services, such as time limits or geographic scope, if applicable;<\/em><\/strong><\/span><\/h4>\n

– Service nationwide<\/span><\/p>\n

– From 8:00 am to 5:00 pm every day of the week except Sunday and public holidays according to the provisions of the Labor Law of Vietnam.<\/span><\/p>\n

2) Return policy, including return period, method of return or exchange purchased, method of refund, cost of this return;<\/em><\/strong><\/span><\/p>\n

    \n
  • When there is a request from the customer to receive the test sample back, the customer is responsible for specifying the required information on the test request form. The laboratory will receive information and store samples according to customer requirements. Sample return time is after 3-10 days of result return. Within 5 days from the date of return of results, if the customer does not come to receive the test sample, the laboratory will proceed to remove the sample.<\/span><\/li>\n
  • When there is a change in information and analysis criteria, customers are required to contact directly via email or mobile number to adjust information and receive a refund in case the laboratory has not processed samples or in case The laboratory’s method is not suitable for analysis, the laboratory will notify the customer to return the sample and receive a refund. Refund method: contact the sample receiving and accounting department to complete the refund procedure.<\/span><\/li>\n
  • For laboratory analysis services: all complaints and claims will be recorded and compared within 24 hours from the date of receipt of the request for investigation, we will compare the original records and respond with information\/answers. customer inquiries.<\/span><\/li>\n<\/ul>\n

    3) Product warranty policy, if any;\u00a0<\/strong><\/em><\/span><\/p>\n

      \n
    • Sample retention time after returning results is (3-7) days. During this time, if customers have questions and complaints about the information requested on the analysis request form and the information on the analysis results, please come directly to the center or send an email or contact directly with the sample receiving department with proof of the information of the request form and the result sheet. The laboratory will review and re-check the records. If there is an error from the data entry department when receiving the sample, the result sheet will be withdrawn and a new result will be sent to the customer. If the customer’s request form is correct with the information shown on the result, if you have a request to adjust new information, please return the old result and pay the cost of re-issuing a new result..<\/span><\/li>\n
    • After the above time, the laboratory will not be responsible for any arising cases.<\/span><\/li>\n
    • Ensure legality for laboratory analysis services: the results are valid on the test sample and have legal validity according to the provisions of standards and regulations on environment, wastewater, exhaust gas and drinking water. drink according to the law<\/span><\/li>\n<\/ul>\n

      4) Service standards, service delivery procedures, fee schedules and other terms relating to the provision of services, including conditions and limitations where applicable;<\/span><\/strong><\/span><\/p>\n

      Ti\u00eauService standards: Always aiming for customer satisfaction<\/span><\/p>\n

      Service delivery process: Customers come to send samples at the laboratory<\/strong><\/span><\/p>\n

      B\u01b0\u1edbc 1: <\/strong>Nh\u1eadn m\u1eabu <\/strong><\/span><\/em><\/p>\n

        \n
      • Y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111i\u1ec1n th\u00f4ng tin v\u00e0o phi\u1ebfu y\u00eau c\u1ea7u th\u1eed nghi\u1ec7m. Ki\u1ec3m tra s\u1ef1 \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a th\u00f4ng tin (T\u00ean, \u0111\u1ecba ch\u1ec9, \u0111i\u1ec7n tho\u1ea1i, m\u00e3 s\u1ed1 thu\u1ebf – n\u1ebfu c\u00f3 y\u00eau c\u1ea7u xu\u1ea5t h\u00f3a \u0111\u01a1n, t\u00ean m\u1eabu, ch\u1ec9 ti\u00eau y\u00eau c\u1ea7u, k\u00fd t\u00ean). N\u1ebfu \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, c\u00e1n b\u1ed9 nh\u1eadn m\u1eabu k\u00fd x\u00e1c nh\u1eadn v\u00e0o, n\u1ebfu ch\u01b0a \u0111\u1ea7y \u0111\u1ee7 y\u00eau c\u1ea7u KH b\u1ed5 sung.<\/span><\/li>\n
      • B\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu \u0111\u01b0a l\u1ea1i kh\u00e1ch h\u00e0ng 1 b\u1ea3n Phi\u1ebfu y\u00eau c\u1ea7u th\u1eed nghi\u1ec7m<\/span><\/li>\n
      • B\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu g\u1edfi y\u00eau c\u1ea7u xu\u1ea5t h\u00f3a \u0111\u01a1n (n\u1ebfu kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u), xu\u1ea5t phi\u1ebfu thu ti\u1ec1n d\u1ef1a tr\u00ean nh\u1eefng ch\u1ec9 ti\u00eau kh\u00e1ch h\u00e0ng g\u1edfi<\/span><\/li>\n
      • B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed v\u00e0o email kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
      • B\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu, v\u00e0o s\u1ed5 nh\u1eadn m\u1eabu, ti\u1ebfn h\u00e0nh m\u00e3 h\u00f3a m\u1eabu v\u00e0 b\u00e0n giao m\u1eabu cho b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn c\u1ee7a Ph\u00f2ng th\u00ed nghi\u1ec7m (PTN)<\/span><\/li>\n
      • B\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn m\u1eabu c\u1ee7a PTN, ki\u1ec3m tra c\u00e1c ch\u1ec9 ti\u00eau v\u00e0 so s\u00e1nh n\u0103ng l\u1ef1c th\u1ef1c hi\u1ec7n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 ti\u00eau n\u1eb1m ngo\u00e0i n\u0103ng l\u1ef1c ph\u1ea3i \u0111i g\u1edfi th\u1ea7u ph\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh chu\u1ea9n x\u00e1c v\u00e0 ph\u00e1p l\u00fd cho m\u1eabu ki\u1ec3m nghi\u1ec7m<\/span><\/li>\n
      • K\u00fd x\u00e1c nh\u1eadn nh\u1eadn m\u1eabu, k\u00fd x\u00e1c nh\u1eadn g\u1edfi m\u1eabu th\u1ea7u ph\u1ee5 (n\u1ebfu c\u00f3)<\/span><\/li>\n<\/ul>\n

        B\u01b0\u1edbc 2: <\/strong>Chuy\u1ec3n m\u1eabu<\/strong><\/span><\/em><\/p>\n

          \n
        • M\u1eabu \u0111\u01b0\u1ee3c chuy\u1ec3n l\u00ean PTN theo th\u00f4ng tin \u0111\u00e3 \u0111\u01b0\u1ee3c m\u00e3 h\u00f3a<\/span><\/li>\n<\/ul>\n

          B\u01b0\u1edbc 3: L\u01b0u m\u1eabu ch\u1edd ph\u00e2n t\u00edch<\/strong><\/span><\/em><\/p>\n

            \n
          • M\u1eabu sau khi chuy\u1ec3n v\u1ec1 PTN, ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch m\u1ebb m\u1eabu khung gi\u1edd 9h s\u00e1ng h\u1eb1ng ng\u00e0y.<\/span><\/li>\n
          • Th\u1eddi gian ph\u00e2n t\u00edch v\u00e0 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o qu\u1ea3n m\u1eabu ch\u1edd ph\u00e2n t\u00edch theo quy \u0111\u1ecbnh c\u1ee7a t\u1eebng ph\u01b0\u01a1ng ph\u00e1p th\u1eed c\u1ee7a t\u1eebng ch\u1ec9 ti\u00eau c\u00f3 trong n\u1ec1n m\u1eabu.<\/span><\/li>\n<\/ul>\n

            B\u01b0\u1edbc 4: Ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch<\/strong><\/span><\/em><\/p>\n

              \n
            • C\u0103n c\u1ee9 v\u00e0o S\u1ed5 b\u00e0n giao m\u1eabu \u0111\u00e3 m\u00e3 h\u00f3a, ti\u1ebfn h\u00e0nh th\u1eed nghi\u1ec7m theo SOP \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ea9m \u0111\u1ecbnh c\u1ee7a c\u01a1 quan ch\u1ee9c n\u0103ng (B\u1ed9 t\u00e0i nguy\u00ean v\u00e0 M\u00f4i tr\u01b0\u1eddng\/ B\u1ed9 Y T\u1ebf\/ Iso 17025:2017)<\/span><\/li>\n
            • Ghi ch\u00e9p k\u1ebft qu\u1ea3, s\u1ed1 li\u1ec7u th\u1ef1c nghi\u1ec7m, c\u00e1ch t\u00ednh to\u00e1n v\u00e0o Phi\u1ebfu ghi ch\u00e9p ph\u00e2n t\u00edch k\u00e8m theo c\u00e1c d\u1eef li\u1ec7u in ra t\u1eeb thi\u1ebft b\u1ecb \u0111o, n\u1ebfu c\u00f3 (ph\u1ed5 \u0111\u1ed3, s\u1eafc k\u00fd \u0111\u1ed3, k\u1ebft qua \u0111\u1ed9 \u1ea9m, b\u1ea3ng t\u00ednh excel . . .)<\/span><\/li>\n
            • KNV tr\u00ecnh b\u00e0y k\u1ebft qu\u1ea3 v\u00e0o Phi\u1ebfu b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 vi\u1ebft tay<\/span><\/li>\n<\/ul>\n

              B\u01b0\u1edbc 5: Ki\u1ec3m tra k\u1ebft qu\u1ea3<\/strong><\/span><\/em><\/p>\n

                \n
              • QC Ki\u1ec3m tra t\u00ednh ph\u00f9 h\u1ee3p k\u1ebft qu\u1ea3 tr\u00ean Phi\u1ebfu b\u00e1o c\u00e1o k\u1ebft qu\u1ea3, n\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 nghi ng\u1ea1i v\u1ec1 phi\u1ebfu b\u00e1o v\u1ec1 \u0111\u1ed9 l\u1ec7ch chu\u1ea9n hay hi\u1ec7u su\u1ea5t thu h\u1ed3i, ti\u1ebfn h\u00e0nh ki\u1ec3m nghi\u1ec7m l\u1ea1i k\u1ebft qu\u1ea3 v\u00e0 r\u00e0 so\u00e1t l\u1ea1i to\u00e0n b\u1ed9 quy tr\u00ecnh ph\u00e2n t\u00edch.<\/span><\/li>\n
              • \u0110\u1ed1i chi\u1ebfu \u00e1p quy chu\u1ea9n (n\u1ebfu c\u00f3)<\/span><\/li>\n
              • B\u1ed9 ph\u1eadn nh\u1eadp k\u1ebft qu\u1ea3\u00a0 ti\u1ebfn h\u00e0nh nh\u1eadp li\u1ec7u tr\u00ean ph\u1ea7n m\u1ec1m v\u00e0 \u0111\u1ed1i chi\u1ebfu v\u1edbi phi\u1ebfu y\u00eau c\u1ea7u th\u1eed nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi chuy\u1ec3n tr\u1ea1ng th\u00e1i sang tr\u01b0\u1edfng ph\u00f2ng th\u00ed nghi\u1ec7m.<\/span><\/li>\n
              • Tr\u01b0\u1edfng ph\u00f2ng th\u00ed nghi\u1ec7m ti\u1ebfn h\u00e0nh duy\u1ec7t v\u00e0 cho ph\u00e9p xu\u1ea5t b\u1ea3n in, tr\u00ecnh k\u00fd n\u1ed9i dung phi\u1ebfu k\u1ebft qu\u1ea3.<\/span><\/li>\n<\/ul>\n

                B\u01b0\u1edbc 6: <\/strong>Tr\u00ecnh k\u00fd v\u00e0 chuy\u1ec3n k\u1ebft qu\u1ea3 l\u1ea1i b\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu<\/strong><\/span><\/em><\/p>\n

                  \n
                • Phi\u1ebfu k\u1ebft qu\u1ea3 sau khi tr\u00ecnh k\u00fd chuy\u1ec3n cho b\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu ban \u0111\u1ea7u<\/span><\/li>\n
                • B\u1ed9 ph\u1eadn nh\u1eadn m\u1eabu b\u00e0n giao k\u1ebft qu\u1ea3 cho kh\u00e1ch tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng\/ theo \u0111\u01b0\u1eddng b\u01b0u ch\u00ednh.<\/span><\/li>\n
                • T\u1eadp h\u1ee3p h\u1ed3 s\u01a1 th\u1eed nghi\u1ec7m chuy\u1ec3n cho TT\/QLKT.<\/span><\/li>\n<\/ul>\n

                  B\u01b0\u1edbc 7: <\/strong>L\u01b0u m\u1eabu<\/strong><\/span><\/em><\/p>\n

                    \n
                  • M\u1eabu \u0111\u01b0\u1ee3c l\u01b0u trong v\u00f2ng 3 ng\u00e0y sau khi tr\u1ea3 k\u1ebft qu\u1ea3 kh\u00e1ch h\u00e0ng ho\u1eb7c \u0111\u01b0\u1ee3c l\u01b0u theo y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng<\/span><\/li>\n
                  • M\u1eabu l\u01b0u ph\u1ea3i c\u00f2n nguy\u00ean bao b\u00ec, nh\u00e3n.<\/span><\/li>\n
                  • M\u1eabu sau khi l\u01b0u ti\u1ebfn h\u00e0nh h\u1ee7y theo qui \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n

                    5. Ngh\u0129a v\u1ee5 c\u1ee7a ng\u01b0\u1eddi b\u00e1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u1ed7i giao d\u1ecbch.<\/strong><\/span><\/span><\/p>\n

                    QCVN: <\/span><\/em><\/span><\/span><\/p>\n

                    – Cung c\u1ea5p k\u1ebft qu\u1ea3 ki\u1ec3m nghi\u1ec7m \u0111\u00e1ng tin c\u1eady, \u0111\u00e1p \u1ee9ng th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3 nhanh ch\u00f3ng.<\/span><\/p>\n

                    – Th\u1ef1c hi\u1ec7n theo n\u0103ng l\u1ef1c \u0111\u00e3 \u0111\u01b0\u1ee3c c\u01a1 quan ch\u1ee9c n\u0103ng th\u1ea9m \u0111\u1ecbnh, c\u00e1c ch\u1ec9 ti\u00eau ch\u01b0a \u0111\u01b0\u1ee3c th\u1ea9m \u0111\u1ecbnh bu\u1ed9c ph\u1ea3i g\u1edfi m\u1eabu v\u00e0 th\u1ec3 hi\u1ec7n tr\u1ea3 k\u1ebft qu\u1ea3 c\u1ee7a th\u1ea7u ph\u1ee5<\/span><\/p>\n

                    –\u00a0 Ki\u1ec3m tra th\u00f4ng tin y\u00eau c\u1ea7u g\u1edfi m\u1eabu<\/span><\/span><\/p>\n

                    – Ngh\u0129a v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a 2 b\u00ean \u0111\u01b0\u1ee3c ghi r\u00f5 trong h\u1ee3p \u0111\u1ed3ng kinh doanh v\u00e0 c\u00f3 x\u00e1c nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a hai b\u00ean (h\u1ecfa thu\u1eadn gi\u00e1 c\u1ea3 v\u1ec1 chi ph\u00ed ph\u00e2n t\u00edch nh\u00e2n c\u00f4ng l\u1ea5y m\u1eabu v\u00e0 v\u1eadn chuy\u1ec3n m\u1eabu)<\/span><\/p>\n

                    Kh\u00e1ch h\u00e0ng<\/em><\/span>:<\/span><\/p>\n

                    – Qu\u00fd kh\u00e1ch ph\u1ea3i ghi \u0111\u00fang, r\u00f5 r\u00e0ng v\u00e0 \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin ng\u01b0\u1eddi g\u1eedi m\u1eabu (c\u00f4ng ty, c\u01a1 quan, c\u00e1 nh\u00e2n\u2026) m\u00e3 s\u1ed1 thu\u1ebf, t\u00ean m\u1eabu, v\u1ecb tr\u00ed l\u1ea5y m\u1eabu \u0111\u1ec3 thu\u1eadn ti\u1ec7n l\u1eadp phi\u1ebfu KQKN v\u00e0 h\u00f3a \u0111\u01a1n. TTPT s\u1ebd kh\u00f4ng thay \u0111\u1ed5i t\u00ean kh\u00e1ch h\u00e0ng, t\u00ean m\u1eabu sau khi ph\u00e1t h\u00e0nh phi\u1ebfu KQKN v\u00e0 h\u00f3a \u0111\u01a1n. TTPT s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn m\u1eabu, k\u00fd hi\u1ec7u, ngu\u1ed3n g\u1ed1c m\u1eabu, t\u00ean kh\u00e1ch h\u00e0ng, c\u00e1c ch\u1ec9 ti\u00eau y\u00eau c\u1ea7u th\u00ed nghi\u1ec7m do kh\u00e1ch h\u00e0ng cung c\u1ea5p \u1edf tr\u00ean.<\/span><\/p>\n

                    – Ki\u1ec3m tra t\u00ednh x\u00e1c th\u1ef1c b\u00e1o gi\u00e1, x\u00e1c nh\u1eadn \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c th\u00f4ng tin v\u1ec1 xu\u1ea5t h\u00f3a \u0111\u01a1n<\/span><\/p>\n

                    – Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng y\u00eau c\u1ea7u ph\u01b0\u01a1ng ph\u00e1p th\u1eed th\u00ec TTPT \u0111\u01b0\u1ee3c quy\u1ec1n l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p th\u1eed ph\u00f9 h\u1ee3p.<\/span><\/p>\n

                    – Phi\u1ebfu KQKN do TTPT ph\u00e1t h\u00e0nh ch\u1ec9 c\u00f3 gi\u00e1 tr\u1ecb tr\u00ean \u0111\u1ed1i t\u01b0\u1ee3ng th\u1eed nghi\u1ec7m t\u1ea1i th\u1eddi \u0111i\u1ec3m th\u1eed nghi\u1ec7m v\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m tr\u00e1ch nhi\u1ec7m c\u0169ng nh\u01b0 ngh\u0129a v\u1ee5 thu\u1ed9c h\u1ee3p \u0111\u1ed3ng th\u01b0\u01a1ng m\u1ea1i hay li\u00ean quan \u0111\u1ebfn ph\u00e1p l\u00fd kh\u00e1ch h\u00e0ng hay b\u00ean cung c\u1ea5p \u0111\u1ed1i t\u01b0\u1ee3ng th\u1eed nghi\u1ec7m<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                    Information about trading conditions: 1) Conditions or restrictions on the supply of goods or services, such as time limits or geographic scope, if applicable; – Service nationwide – From 8:00 am to 5:00 pm every day of the week except Sunday and public holidays according to the provisions of the Labor Law of Vietnam. 2)…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5603","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInformation about trading conditions<\/title>\n<meta name=\"description\" content=\"Information about trading conditions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qcvn.com.vn\/en\/information-about-trading-conditions\/\" \/>\n<meta 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